Shipping policy
SHIPPING POLICY
Delivery areas
NATIO ships to Italy, France, Germany and the Netherlands.
Shipping to countries other than those listed is not currently available. Any expansion of delivery areas will be announced on the website.
Delivery methods, costs and times
For deliveries within Italy, the following options are available at checkout:
Free standard shipping: estimated delivery within 3–5 business days.
Express shipping: €10.00, with estimated delivery within 1–2 business days.
Shipping to France, Germany and the Netherlands costs €10.00. Delivery times may vary depending on the destination and the carrier's service.
The times stated are estimates in business days, excluding Saturdays, Sundays and public holidays.
Delivery may take longer during periods of high order volume, holidays, adverse weather, strikes or events outside NATIO's direct control.
Order preparation and dispatch
Once payment is confirmed, the order is prepared and handed to the carrier.
Where available, the customer will receive a shipping confirmation and tracking information by email.
Delivery address
Customers are responsible for the accuracy and completeness of the address entered at checkout.
Once the order has been handed to the carrier, it may no longer be possible to change the address. In the event of an error, contact NATIO promptly at natiorevolut@gmail.com.
NATIO is not responsible for delays or failed deliveries caused by incomplete or incorrect addresses provided by the customer.
Delivery attempts and uncollected parcels
If the recipient is unavailable, the carrier may attempt delivery again, leave collection instructions or deposit the parcel at an authorised collection point, in accordance with its own procedures.
If a parcel is returned to NATIO because of failed delivery, an incorrect address or failure to collect it, the customer will be contacted to arrange a new shipment or a refund. Additional shipping costs may be charged where the failed delivery is attributable to the recipient.
Damaged, lost or undelivered parcels
Customers are encouraged to check the condition of the parcel upon delivery.
If the parcel is visibly damaged, a product is missing, the delivery is incorrect or the order does not arrive within a reasonable period compared with the stated times, contact NATIO at natiorevolut@gmail.com, quoting the order number.
NATIO will carry out the necessary checks with the carrier and inform the customer of the proposed solution.
Contact
For information about shipping and delivery:
Email: natiorevolut@gmail.com
NATIO
Via Santa Maria 10
10090 Castiglione Torinese (TO)
Italy
VAT number: IT13452620019
REA registration number: TO-1364522