Privacy policy

Last updated: October 15, 2026

NATIO operates this store and website, including the information, content, features, tools, products and services, to provide you, the customer, with an appropriate shopping experience (the "Services"). NATIO is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails in relation to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

Personal information we collect or process

When we use the term "personal information", we mean information that identifies or is reasonably linked to you or another person. Personal information does not include information collected anonymously or anonymised so that it cannot identify or be linked to you. We may collect or process the following categories of personal information, including inferences drawn from that information, depending on your interaction with the Services, where you live and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, add to your cart, add to your wish list, purchase, return, exchange or remove, and past transactions.
• Communications with us including information you include in communications with us, for example when submitting a dispute to customer support.
• Device information including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information including information about your interaction with the Services and how and when you interact with or browse them.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us or provide us with your personal information;
• Automatically through the Services, including through your device when you use our products or services or visit our websites, and through cookies and similar technologies;
• From our service providers, including when we engage them to implement particular technology and when they collect or process your personal information on your behalf;
• From our partners or third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may collect your personal information for the following purposes:

• Providing, personalising and improving the Services. We use your personal information to provide the Services, including to perform our contract with you; process payments; fulfil orders; remember your preferences and items you are interested in; send account-related notifications; process purchases, returns, exchanges or other transactions; create, maintain and manage your account; arrange shipping; facilitate returns and exchanges; enable you to post reviews; and create a personalised shopping experience, for example through product recommendations related to your purchases. This may include using your personal information to personalise and improve the Services.
• Marketing and advertising. We use your personal information for marketing and advertising purposes, for example to send marketing, advertising and promotional communications by email, text message or post, and to show you online advertisements for products and services within our Services or on other websites, including based on items you previously purchased or added to your cart and other activity within the Services.
• Security and fraud prevention. We use your personal information to authenticate your account; provide a secure payment and shopping experience; detect, investigate or take action against possible fraudulent, illegal, unsafe or harmful activity; and protect public safety and our services. By choosing to use the Services and register an account, you are responsible for protecting your credentials. We recommend that you do not share your username, password or other access details with anyone.
• Communicating with you. We use your personal information to provide customer support, respond to you, offer effective services and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from authorities or government agencies; investigate or participate in testimony, potential or ongoing litigation or other legal proceedings; and enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

• With Shopify, vendors and other third parties that perform services on our behalf, such as IT management, payment processing, data analysis, customer support, storage, fulfilment and shipping.
• With business and marketing partners to provide services and marketing advertisements to you. For example, we use Shopify to offer personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share your information to show you personalised and marketing advertisements based on your online activity with different merchants and websites.
• When you ask us or authorise us to disclose certain information to third parties, for example to ship your products, or when you use social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy; to comply with legal obligations, including responding to subpoenas, search warrants and similar requests; to enforce our Terms of Service or policies; and to protect or defend the Services, our rights and those of our users or other people.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own in order to provide and improve the Services for you. In addition, to help protect, grow and improve your business, we use certain advanced Shopify features that incorporate data and information received from you through your interactions with our store, as well as with other merchants and Shopify. To provide these advanced features, Shopify may use personal information collected from your interactions with our store, other merchants and Shopify itself. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights concerning the use of your personal information for these purposes. For more information about how Shopify uses your personal information and the rights you may have, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-party websites and links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you may need to accept their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, or for the accuracy, truthfulness or reliability of information they contain. Information you provide in public or semi-public contexts, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without restrictions on its use by us or third parties. Our inclusion of these links does not imply endorsement of the content of those platforms or their owners or operators, except as disclosed in the Services.

Children’s information

The Services are not intended for children, and we do not knowingly collect personal information from children below the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you can contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of "sharing" or "selling" (as those terms are defined under applicable law) personal information of individuals under 16.

Data security and retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security". In addition, information you send us may not be secure while in transit. We recommend using only secure channels to communicate sensitive or confidential information to us.

How long we retain personal information depends on various factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other contracts and policies.

Your rights and choices

Depending on where you live, you may have one or more of the following rights regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may decline your request to the extent permitted by law.

• Right of access / right to know. You may have the right to request access to personal information we hold about you.
• Right to deletion. You may have the right to request deletion of personal information we hold about you.
• Right to correction. You may have the right to request correction of personal information we hold about you.
• Right to portability. You may have the right to receive a copy of personal information we hold about you and ask us to transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you can opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send non-promotional emails, such as those relating to your account or orders you have placed.

You may exercise any of these rights where indicated in the Services or by contacting us using the details below. For more information about how Shopify uses your personal information and any rights you may have, including rights relating to information processed by Shopify itself, visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising these rights. We may need to verify your identity before processing your requests, to the extent permitted by applicable law. Under applicable law, you may appoint an authorised agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will ask them to provide proof of your authorisation, and we may ask you to verify your identity directly. We will respond to your request within a reasonable time as required by applicable law.

Complaints

If you have complaints about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International transfers

Please note that we may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authorities, unless the transfer is to a country considered to provide an adequate level of protection.

Changes to this Privacy Policy

We will update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory purposes. We will publish the updated Privacy Policy on the website, amend the "Last updated" date and give notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, call , email natiorevolut@gmail.com or contact us at via santa maria 10, 10090 Castiglione Torinese TO, Italy. For the purposes of applicable data protection laws, we are the controller of your personal information.